OUR SERVICE POLICIES

Our Service Policies are strict. Our service delivery and the quality of service we deliver to you is dependant on these policies, so we take them very seriously - and if you choose to book with us, we hope yo do too!
Our Booking Terms and Conditions Links are shown in the booking process. Contact us if you would like to discuss our Terms and Conditions

 

Special Booking Conditions for 2021

When you book for the 2021 season the special conditions we had for 2020 COVID conditions will remain the same for 2021. This will provide our customers with some clarity and security for their booking. Below are the specific terms if you make a booking for the 2021 Season and if need to cancel or change your dates due to border issues, COVID etc that could affect your booking:

 

If you can't make it because of border closures or travel restrictions, you can:
 

  • change your dates ( at no extra cost for use in 2021, 2022 or 2023) or,

  • place your booking on hold ( at no extra cost for use in 2021, 2022 or 2023) or,

  • convert your booking into a credit ( at no extra cost for use in 2021, 2022 or 2023)

​​

If you want to cancel your booking entirely a 30% cancellation* fee will apply to your entire booking. The 30% fee will be offered as a credit for any future re-bookings in 2021, 2022 or 2023.  

 

​*The 30% fee covers the costs used to prepare for your booking. A lot of work is set in motion once you book i.e. populating our database with your  booking and trek file; populating our health and safety systems with your details; preparing your containers; printing your container stickers and tracking ID; inputting your container tracking and delivery detail into our logistics software; rostering staff; setting aside vehicles and many  other factors. Of course, we can't do these things for free. They cost money, time and need to be done in order to deliver the service you expect and deserve. Staff also need to be paid for that. Staff who were rostered for your dates, still need to be paid for those commitments

 
No Stove Fuel No Transfer Policy
If you don’t have stove fuel prior to the start of your trek, we cannot offer our services.
In support of the No Open Fire rule set by NT Parks and Wildlife, we developed our 'No Stove Fuel No Transfer' Policy to encourage hikers to comply with the rule and adopt minimal impact practices as outlined in our Larapinta Trail Trek Code.

The Larapinta Trail has an official No Open Fires law set by NT Parks and Wildlife. There are by-laws allowing NT Park Rangers to issue fines to hikers of up to $500 per person for non compliance if caught having open fires on the Larapinta Trail.  Only stove fuel is permitted on the Larapinta Trail. And yes, Rangers do hike at night issuing compliance notices.
 
From 1 January 2018 any bookings made with LTTS include a clause in the Terms and Conditions outlining that the hiker will need to demonstrate that they have purchased stove fuel locally from outlets like Lone Dingo, Desert Dwellers or LTTS before the start of their trek. This will mean providing a copy of the receipt of purchase to LTTS or showing the receipt to LTTS prior to their trek start date. If the receipt cannot be provided their booking will be deemed void and will be terminated with no refunds offered. This will be in the Terms and Conditions, so read them carefully before you agree to them.

If you plan on not taking any stove fuel, we encourage you to book with someone else. We will not be making any exceptions to this rule irrespective of who you are.
No Accommodation No Transfer
If you don’t have accommodation before and after your trek, we cannot offer you our services. You risk terminating your entire booking if you do not book accommodation before your trek starts. 
2021 Update: If you are staying with friends in town or not staying in one of the approved accommodation listed properties below, you can opt to collect your empty containers and drop off your packed containers from/to our office during pre-trek. Our office is not always attended so you will need to co-ordinate a time with us. If you choose this option, you will need to nominate a transfer pick up point or drop off point from one of the Approved Accommodation properties.
Approved Accommodation List
Accommodation in this context is defined as a ‘serviced apartments’, ‘hotels’, ‘motels’, ‘backpackers’ and ‘specialist accommodation’ such as glamping. We DO NOT service caravan parks, pub accommodation, AirBNB’s and private residential addresses ( unless you are a local). Below is the only accommodation properties we will service: 
 
  • Alice in the Territory
  • Alice Springs YHA - Hostel
  • Alices Secret Backpackers
  • Aurora Alice Springs
  • Crowne Plaza Alice Springs Lasseters
  • Desert Palms Alice Springs
  • Desert Rose Inn Alice Springs
  • Diplomat Motel
  • DoubleTree by Hilton Alice Springs
  • Elkira Court Motel
  • Jump Inn Backpackers
  • Mercure Alice Springs Resort
  • Quest Alice Springs
COVID-19 Accommodation Exemptions for 2021
Caravan Parks
We will service the following caravan parks for our self driving customers who want to stay in a caravan park
We will service the following caravan parks for our self driving customers who want to stay in a caravan park
 
Note: you will be required to be onsite during pre-prek delivery ( you will be advised the time). 
Darwin or NT residents staying in Alice Springs for 2021
If you are an NT resident and you want to stay with friends or family in Alice Springs,  we will consider offering container delivery/collections and transfer pick ups from private residential addresses within a 5km radius of town. Check with us first.
Annual Limitation of Bookings
We have a set limit of bookings we will accept each year.  
Once the annual quota is reached, LTTS no longer accepts any bookings. This ensures we can look after the people we have and not be over extended. Granted we can grow our business, employ more staff and get more vehicles, but we are a free range operator not an industrial operator. Profits don’t dictate our business.

As such months in May, June and July tend to book out quickly. Avoid a lot of disappointment by booking early or find another business which suits your needs better. 
 
Group Booking Limitations 
Our maximum number for group bookings is 5 
This policy is based on our alignment and commitment to our Larapinta Trail Trek Code which is focused on minimal impact trekking on the Larapinta Trail. Trekking in groups of less than 5 people minimises the visual, auditory and physical impacts to the Larapinta Trail and other hikers. The Larapinta Trail was originally developed as a wilderness experience and the expectations of many hikers walking the trail is for such an experience. This is greatly diminished when groups of eight to fifteen people pass you multiple times every day or large groups crowd out most campsites and facilities. 
No Booking - No Pick Up, No Support

We only provide transfer services to people who have a booking with us.

We do not pick up people if they haven't gone through our booking process. If you don't have an LTTS Booking Code, we can't take you on board or assist (unless it is a medical or serious emergency). 

 

We Don't Pick Up Hitchhikers

Hitchhiking in the NT is illegal and can be dangerous.

We do not support hitchhiking. Don't get offended when we drive past ignoring you if you're thumbing it ( unless it is an emergency – then wave us down!) . Please don’t approach LTTS vehicles asking for a free ride either. It's not going to happen.

 

No Airport Pick Ups

We do not offer any transfers to or from the airport.

There are taxi's and bus services that ferry people to and from the airport.

LTTS Customer Only Sale Policy

We only hire or sell trek supplies and gear to LTTS customers

You must have made a trek package or transfer booking in order to be eligible for any gear or trek supply hire or purchase options. You will need to have a LTTS booking code. We do not hire or sell gear and trek supplies to the general public.

Last updated 13 Dec 2020
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